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Stanly

Legal

Shipping &
delivery

This Shipping & Delivery Policy applies to orders placed on the Stanly platform available at stanlymade.com and operated by STANLY UNIVERSE PTE. LTD. (UEN: 202612181H), 160 Robinson Road, #14-04 SBF Center, Singapore 068914.

Last updated: April 2026

1. Production time

All Stanly books are made-to-order. Production usually takes 3 to 5 business days after your order.

Business days are Monday to Friday. Hardcover binding and busy seasons can take longer. During busy periods, production may take 7 to 10 business days or more before shipping.

2. Shipping time

Shipping starts after production is finished. Shipping takes 2 to 10 business days after production, depending on your region.

Transit time depends on destination, address type, shipping method, and carrier performance. Faster shipping only affects transit after the book is produced. It does not speed up production. Delivery estimates are indicative only and not guaranteed.

3. Shipping providers

Stanly uses third-party print-on-demand and logistics partners to produce and deliver orders. Shipping carriers may vary depending on destination.

4. Tracking

When available, tracking information will be provided after the order is shipped. Tracking can be accessed in your user space on stanlymade.com under the “Delivery” section. Tracking updates are provided by third-party carriers.

5. International shipping

Stanly ships internationally. Delivery times may be affected by customs processing, import procedures, and local carrier handling.

6. Unavailable destinations

We currently do not deliver to certain countries and territories where delivery is not supported by our printing and logistics partners. These locations include, but may not be limited to:

  • Afghanistan
  • Belarus
  • Crimea region
  • Cuba
  • Iran
  • North Korea
  • Russia
  • Syria
  • Tokelau
  • Tuvalu
  • Wake Island
  • Turkmenistan
  • Tajikistan
  • Yemen
  • Venezuela
  • Some Pacific islands

Orders placed to these destinations may be cancelled and refunded if delivery is not available. Shipping availability may change over time depending on logistics coverage.

7. Customs, duties and taxes

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their local authorities.

8. Delivery delays

Stanly is not responsible for delays caused by carriers, customs, weather, logistics disruptions, or other factors outside our control.

9. Incorrect address

If an incorrect or incomplete shipping address is provided, delivery may fail. Stanly is not responsible for lost packages due to incorrect address information.

10. Lost packages

If your package stops moving in transit, please contact us. We'll first check with the carrier. If there is no tracking movement for 10 business days, we'll investigate. If the package is confirmed lost, or there is still no movement after 15 business days, we'll arrange a replacement print or another fair solution.

If something looks wrong with your package tracking, please reach out — we'd rather hear from you sooner than later. We'll work with the carrier to investigate, and if the package is confirmed lost or there's still no movement after 15 business days, we'll reprint and ship a replacement at no extra cost to you.

11. Damaged packages

If your order arrives damaged, contact us within 7 days of delivery with photos. If the printed book differs from the approved preview because of our production or fulfillment error, we will make it right with a replacement.

12. Split shipments

Orders may be shipped from different production facilities and may arrive in separate packages.

13. Contact

For shipping questions contact:

Email: antony@stanlymade.com

Our chat is open 24/7. We usually reply within one business day.

STANLY UNIVERSE PTE. LTD.
UEN: 202612181H
160 Robinson Road, #14-04 SBF Center
Singapore 068914
Shipping and Delivery — Stanly — Stanly