Refunds &
returns

1. Personalized products

All Stanly books are personalized and made-to-order. Because each product is custom-created based on user inputs, orders cannot be returned or refunded once production has started.

2. Order cancellation

Orders may only be cancelled before production begins. Once the book enters production, cancellations are not possible.

3. Preview responsibility

Users are responsible for reviewing the preview carefully before placing an order. Stanly is not responsible for mistakes approved in the preview including spelling, story details, character selection, or uploaded images.

4. Damaged or defective items

If your order arrives damaged, misprinted, or defective, you may request a free replacement. Requests must be submitted within 7 days of delivery with photo evidence of the issue.

5. Lost shipments

If a shipment is lost in transit, Stanly may offer a replacement after confirmation from the shipping provider.

6. Incorrect address

If an incorrect shipping address is provided by the customer, Stanly cannot guarantee replacement or refund.

7. Production variations

Because books are printed using print-on-demand technology, slight variations in color, paper, trimming, and layout positioning may occur and do not qualify for refunds.

8. Non-refundable situations

Refunds are not provided for:

• Change of mind
• Personalization mistakes approved in preview
• Minor color variation
• Delivery delays outside our control
• Incorrect address provided by customer
• Unsatisfactory creative preference after approval

9. Refund method

If a refund is approved, it will be issued to the original payment method.

10. Contact

To request assistance, contact:

Email: antony@stanlymade.com

For customer support, you may also use the live chat on stanlymade.com (24 hours a day, 7 days a week).